Shipping policy

Shipping Policy

How do we ship?

Please allow 3-5 days for your order to be processed for shipping.  We make every effort to complete your orders as quickly as possible.  Personalized (custom) orders take up to two weeks because they are made-to-order.

Orders are shipped Monday-Friday with USPS. 

All orders are shipped via USPS.  

Since we do not ship most of our orders via UPS, our website will allow you to check shipping option. 

Small orders going to Canada and Mexico will be sent by USPS to help save on shipping cost and brokerage fees.  Orders going to APO/FPO boxes will also be sent via USPS. Any duty and import fees are pay by the customer.

How to track an order that's been shipped?

Once your order is completed and ready to ship you will receive notification with your tracking number. If a tracking number is available and an email address was provided at the time of order, you will receive an automated email from USPS with your tracking number once the order ships. For all other shipping methods, once the order ships, the order on our website is updated with a tracking number (if available). You can retrieve your order information by logging into your account on the website.

Where do we ship to?

We ship domestically to the United States as well as Canada and Mexico.  If you have questions about domestic or international shipments, please contact us at 1-800-988-2959 or leave a message and one of our team member will contact you back within 48 hours.


Rates to ship?

We do not charge a flat rate for shipping.  Instead, we charge you calculated rates from USPS and the charge is based on weight and location.